FAQ's

Why do you use a digital projector?
Projection allows you to view the size you are considering for your final portraits. Retouching, artwork, and cropping to enhance the portrait will be discussed at the viewing.

Who should attend the viewing?
We prefer that you come alone or bring only persons interested in purchasing portraits. Because children can become quickly bored, we recommend that you arrange a babysitter. Your children are certainly welcome, but we ask that you keep time in mind.

When will the viewing be ready?
We will call to schedule a viewing appointment as soon as your presentation is ready. This typically takes between ten and twenty working days.

How much time should be allowed for the viewing?
Up to two hours should be allotted for the viewing.

How many viewing sessions are there?
We ask that you come prepared to place your order at the first viewing session. We will allow enough time for you to make your decision without feeling rushed. A second viewing is possible, however we must charge $75 per hour.

How do I pay?
We accept MasterCard, Visa, checks, and cash. You are permitted to pay for one half of the balance when the order is first placed. The remaining balance will be due when you pick up your portraits. No part of any order can be picked up until the entire balance is paid in full. All orders are subject to 6.5% NC Sales Tax.

When will our portrait order be completed?
Due to the custom nature of our work, please allow up to six weeks for your portrait order to be completed.

Can we reorder portraits at a later date?
If you have ordered an 8x10 or larger portrait, you can reorder additional portraits. Prices are guaranteed for two weeks after you have received your portraits. After two weeks, portrait prices will be based on current portrait prices at the time of reorder.

Do you sell frames?
Yes. After your viewing, we will be glad to assist you in selecting the perfect frame for your portrait.